What is your KPI answer?
What is a KPI? KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.
- Personal targets such as sales quotas.
- Project completion within a certain time frame.
- Units processed or issues resolved a day, week, month, etc.
- Speed of work.
- Customer satisfaction.
- Job satisfaction.
- Absenteeism.
- Step 1 – Identify your organization's strategic objectives. ...
- Step 2 – Define the criteria for success. ...
- Step 3: Develop key performance questions. ...
- Step 4- Collect supporting data. ...
- Step 5: Determine what to measure and how frequently you should measure. ...
- Step 5: Develop the KPIs.
- Customer Satisfaction,
- Internal Process Quality,
- Employee Satisfaction, and.
- Financial Performance Index.
- What is my desired goal? ...
- Why does this goal matter? ...
- How long will this goal take? ...
- What metrics am I using to measure my progress towards the goal? ...
- How often am I measuring my progress? ...
- How will I know when I reached my desired goal?
- Revenue per employee. = Revenue/number of employees. ...
- Profit per employee. = Total profit/number of employees. ...
- Utilization rate. = (Total weekly billable hours logged/total weekly hours logged) x 100. ...
- Average task completion rate. ...
- Overtime per employee. ...
- Employee capacity.
Types of KPIs include: Quantitative indicators that can be presented with a number. Qualitative indicators that can't be presented as a number. Leading indicators that can predict the outcome of a process.
A KPI should be simple, straightforward and easy to measure. Business analytics expert Jay Liebowitz says that an effective KPI is one that “prompts decisions, not additional questions.” For example, “How many customers did we add this quarter?” is clear and simple.
Examples of KPI Reporting Dashboards and Templates
Leads (number of leads, the evolution of the number of leads, etc.) Website traffic and sessions. Top-performing post (engagement, clicks, cost per click) Cost per click or cost per acquisitions.
- Relevant. Indicators should be relevant to the organization. ...
- Clear definition. A performance indicator should have a clear and intelligible definition in order to ensure consistent collection and fair comparison. ...
- Easy to understand and use. ...
- Comparable. ...
- Verifiable. ...
- Cost effective. ...
- Attributable. ...
- Responsive.
What are 6 KPIs?
- Customer satisfaction. Our service at the end of the day is to serve our customers and clients. ...
- Productivity. ...
- Cost efficiency. ...
- Time. ...
- Return on investment (ROI) ...
- Alignment with goals of the organization.
- Graphic rating scales. A typical graphic scale uses sequential numbers, such as 1 to 5, or 1 to 10, to rate an employee's relative performance in specific areas. ...
- 360-degree feedback. ...
- Self-Evaluation. ...
- Management by Objectives (MBO). ...
- Checklists.
- Set Measurable OKRs and Individual Goals. ...
- Benchmark Performance by Implementing 'Sprints' ...
- Implement a Project or Task Management Tool. ...
- Track Training Completion. ...
- Conduct a Skills Gap Analysis. ...
- Create Your Own Employee Performance Metrics. ...
- Data from 360 Performance Reviews.
- Management by objectives. This is probably the most common way to measure employee performance. ...
- Use rating scales. ...
- Ask staff to rate their own job satisfaction. ...
- Track digital trails. ...
- Team performance. ...
- Peer appraisals. ...
- External evaluators. ...
- Quantity and quality.
There are five specific types of measures that have been identified, defined and will be applied throughout Iowa state government: input, output, efficiency, quality and outcome.
A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their progress and success at reaching targets. In simple terms, a KPI is a goal that you work towards achieving.
Try not to have too many KPIs: the optimum number for most areas of a business is between four and 10. Just make sure that you have enough to measure how your team or organization is performing against your key objectives.
- What is my desired goal? ...
- Why does this goal matter? ...
- How long will this goal take? ...
- What metrics am I using to measure my progress towards the goal? ...
- How often am I measuring my progress? ...
- How will I know when I reached my desired goal?
The job description should contain a list of duties, responsibilities and key performance indicators (KPI's) to inform the candidate of what tasks they will be required to perform.