Welcome to our FAQ page! Here, we’ve compiled a list of common questions and answers to provide you with quick and helpful information. If you can’t find the answer you’re looking for, feel free to reach out to our customer support team for further assistance.
1. How do I place an order on Uorva? To place an order, simply browse our website, add your desired items to the cart, proceed to checkout, and follow the prompts to enter your shipping and payment details. If you encounter any issues, our customer support team is here to assist you.
2. What payment methods do you accept? We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and more. During the checkout process, you can choose the payment option that suits you best.
3. Can I track my order? Yes, you can! Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log in to your Uorva account to monitor the status of your order.
4. What is your shipping policy? Our shipping policy covers information about shipping destinations, processing times, shipping methods, rates, estimated delivery times, order tracking, shipping restrictions, and more. For detailed information, please refer to our Shipping Policy.
5. What is your return policy? Our return policy outlines the conditions for returning items, eligibility criteria, return initiation process, return shipping, refund process, and exchanges. For more details, please visit our Return Policy.
6. Do you offer international shipping? We currently offer shipping within Asia, North America, Europe, and Australia. If your location is not listed, we regret to inform you that we do not currently ship to your area.
7. How can I contact your customer support team? You can contact our customer support team via email, phone, or live chat. For more information, including our support hours, please visit our Contact Us page.
8. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and ensure that the issue is resolved to your satisfaction.
9. Can I cancel or modify my order after it’s been placed? If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.
10. How can I stay updated on your latest products and promotions? Stay connected with us by following our social media accounts and subscribing to our newsletter. We regularly share updates on new products, promotions, and special offers.
We hope this FAQ section has provided answers to your inquiries. If you need further assistance, don’t hesitate to reach out to our dedicated customer support team. Your satisfaction is important to us, and we’re here to help you have the best shopping experience possible!