We want you to love your Uorva purchases, and we’re committed to ensuring your satisfaction. If you’re not completely satisfied with your purchase, you can return eligible items within 30 days of the delivery date for a full refund or exchange. Please read our return policy guidelines below to understand the process:

Eligibility Criteria:

1. Product Condition: Returned items must be in their original condition, unused, unworn, and with all original tags and packaging intact.
2. Initiation Period: You have 30 days from the delivery date to initiate a return. After this period, we unfortunately cannot accept returns.
3. Non-Returnable Items: For hygiene and safety reasons, certain items such as personal care products, intimate apparel, and perishable goods are not eligible for return.

How to Initiate a Return:

1. Contact Us: Reach out to our customer support team via email or phone to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
3. Package and Ship: Securely package the item(s) you’re returning, include the original packing slip or order confirmation email, and clearly write the RA number on the package. Ship the package to the address provided by our customer support team.

Return Shipping:

1. Cost: You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
2. Method: We recommend using a trackable shipping method to ensure the safe return of your items. We cannot be held responsible for items lost or damaged during return transit.

Refund Process:

1. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
2. Refund: If the returned items meet the criteria, we will process your refund within 7 business days. The refund will be issued in the original payment method used during purchase.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please indicate this in your return request. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item(s).

Questions and Support:

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team. We’re here to help you have a smooth and hassle-free return experience.

Uorva is committed to providing you with quality products and exceptional service. Thank you for choosing us for your shopping needs!